Appointment Policies
Simple communication is all we ask!
Running late?
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JUST CALL US so we don't think you are a no show and we can adjust our schedule as needed.
Depending on how late you are and the breed/size, your dog will be bumped behind the dogs who were on time but we will try our best to still get them done that day. Although there is no guarantee and we may ask you to reschedule. This will be considered a same day cancellation subject to a $25 fee.
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The latest we take in dogs is 12:00pm
Need to cancel or reschedule?
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JUST CALL US so we can try to fill your time block with another appointment. We require a 24 hour notice in order to do so or it will be considered a Same Day cancellation/ No Show.
Reminder Texts
Reminders are given 2 days before and the day before as a courtesy. If for any reason they don't send it is still your responsibility to keep track of your appointments.
Same Day cancellation & No Call/ No Show
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We understand things happen at the last minute and we try to be very forgiving, but the recent increase of No Shows is taking a financial toll on all of the staff members at The Wizard of Paws (to the tune of over a thousand dollars every month in 2024 so far). As a small business we simply cannot afford this, which has forced us to implement stricter policies. Please remember this is how we make our living and each appointment is crucial. It is also unfair to the other clients waiting longer for appointments when they could have been in sooner if we knew someone wasn't able to make it.
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If you do not call and cancel by the day before your appointment, leaving us with an empty time block that another client would have gladly taken:
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- First offense: A small $25 fee to make up for the missed appointment
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- Second offense: 50% of the service fee due at time of next appointment
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- Third offense: 100% of the missed appointment due before another appointment will be made.
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Any further no shows or refusal to pay missed appointment fees, the client will simply be removed from our client list.
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